Question 1

What do I need to get started?

Accepted Answer

Just a TV with an HDMI port and WiFi. Pick a plan, purchase a Hostary device ($49, or free with annual plans), plug it in, and pair it with your property in under 5 minutes.

Question 2

Does it work with any TV?

Accepted Answer

Yes — any TV with an HDMI port. The Hostary device plugs in and runs everything, so your TV doesn't need to be a smart TV.

Question 3

What device do I need?

Accepted Answer

Hostary uses pre-configured streaming devices that plug into your TV's HDMI port. Devices are $49 each with shipping calculated at checkout. Annual plans include free devices — or you can purchase them separately anytime.

Question 4

How do I set up a device?

Accepted Answer

Plug the Hostary device into your TV, connect it to your property's WiFi, and enter the 8-character pairing code shown on screen into your admin dashboard. The device links to your property instantly and displays your guest dashboard.

Question 5

Do guests need to download anything?

Accepted Answer

No. Everything runs on the TV through the Hostary device — guests just turn on the TV and see their personalized welcome screen. No apps, no logins, no instructions needed.

Question 6

How does the automatic streaming app reset work?

Accepted Answer

When a guest checks out, Hostary automatically clears all streaming app data — including Netflix, Disney+, and other logins. The next guest arrives to a fresh TV with no trace of previous accounts. No manual intervention needed.

Question 7

What if I don't use a property management system?

Accepted Answer

No problem! You can add reservations manually right from the dashboard, or paste your Airbnb or VRBO calendar export URL and reservations sync automatically every 30 minutes. No API keys or PMS needed — most hosts are set up in under a minute.

Question 8

What property management systems do you support?

Accepted Answer

Hostary integrates with Hostaway and Guesty for full PMS syncing, with more coming soon. If you don't use a PMS, you can sync reservations via Airbnb/VRBO calendar feeds instead.

Question 9

What happens when I reach my device limit?

Accepted Answer

Each plan includes a set number of TVs for your properties. If you need more, you can upgrade to a higher tier or order additional devices at any time for $49 each.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your service will continue until the end of your billing period.

Question 11

Do you offer volume discounts?

Accepted Answer

Yes! Our Enterprise, Growth, and Scale tiers are built for larger portfolios. Contact our sales team for custom pricing on 25+ properties, including white-label options and volume discounts.

Question 12

What is the Founding Member special?

Accepted Answer

Our first 50 subscribers get locked-in Founding Member pricing — 25% off their plan forever. That's ~$11/month (Lite) to ~$179/month (Growth). Use code FOUNDING50 at checkout. Once 50 spots are claimed, this offer is gone forever.

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