How can we help?

Find answers to common issues below, or reach out to our team and we'll get back to you within one business day.

Email Support

Common Issues

TV shows a black or blank screen
  1. Make sure the HDMI cable is firmly connected to both the device and the TV.
  2. Switch your TV to the correct HDMI input (usually HDMI 1 or HDMI 2).
  3. Unplug the device's power cable, wait 10 seconds, then plug it back in.
  4. If the screen is still blank after 60 seconds, contact support.
Can't connect to WiFi
  1. Make sure you're entering the correct WiFi password — it is case-sensitive.
  2. Move the device closer to your router if the signal is weak.
  3. Restart your router and try again.
  4. If your network uses a captive portal (hotel-style login page), the device cannot connect to it — use a standard home WiFi network.
Pairing code not appearing
  1. The device must be connected to WiFi before a pairing code is shown.
  2. Wait up to 30 seconds after connecting to WiFi for the code to appear.
  3. If no code appears, unplug the device, wait 10 seconds, and plug it back in.
  4. Make sure you have an active Hostary account and an available device slot.
Streaming apps not working
  1. Log in to the streaming app directly from the Hostary TV screen.
  2. If an app is missing, contact support — apps are managed by your property host.
  3. Do not factory reset the device. This will remove the Hostary software and require a full reinstall.

Still need help?

Email us at support@hostary.app and we'll respond within one business day.

Please do not factory reset your device — contact us first and we can resolve most issues remotely.